Refund policy

Adura Beauty UK – Pakistani Customers

We offer a 100% refund or replacement only in the cases mentioned below.

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1. Broken / Damaged / Leaked Bottle (First Priority)

If you receive:

• A broken serum bottle (glass)

• A leaking or defective body mist bottle

• Any product damaged during delivery

👉 We will replace or refund the product free of cost.

Mandatory:

• Customer must provide a clear video while opening the parcel

• Video must show the sealed package and the damage

❌ Claims without video proof will not be accepted.

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2. 30-Day Usage Guarantee (Serum & Sunscreen)

• Serum and sunscreen must be used continuously for 30 days as instructed.

• If no results are achieved after proper usage, we offer a full refund.

⚠️ Refunds are not valid for:

• Incorrect usage

• Incomplete 30-day usage

• Unrealistic expectations

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How to Request a Refund

• Fill out the Refund Form

• Our team will contact you within 24 hours

• After verification, refund or replacement will be processed

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Adura Beauty UK reserves the right to approve or reject any claim after review.

📧 care@theadurabeauty.co